As stated under Iconscout Refund Policy:

• You can get the full refund within 7 days from the purchase date, if and when, you didn’t get to use the service, that is, you haven't downloaded any assets.
• It is important that you send the refund request from the email address associated with your IconScout account in order to authorize it.

Refunds for Credits

• You can not get a refund for the credit amount even if you have not used it to purchase any icons.
• Unused credits will expire in one year.

Other refunds

• You will be refunded in situations when you are charged incorrectly due to technical problems and in case of fraudulent payments.
• You are not eligible for any refunds in cases when Iconscout terminates your account due to the breach of our Terms of service.
• You can make a refund request over the mail, or send us an email to support@iconscout.com.