IconScout Refund Policy

Eligibility for Subscription Refunds

You may be eligible for a full refund if:

• Your request is made within 7 business days of the original purchase or renewal.

• You have not used the service (i.e., you haven’t downloaded any premium assets).

Important: Refund requests must be submitted from the email address associated with your IconScout account.

Note:

• Refunds are not possible if the service has been utilized in any way—even downloading any premium asset will make the subscription ineligible for a refund.

• Refunds for past transactions or requests made after 7 days are not eligible.

• This also applies to annual subscriptions renewed without timely cancellation.
  
  

Subscription Renewals & Cancellations

• All IconScout plans are automatically renewing subscriptions.

• To avoid being charged for the next billing cycle, you must cancel your subscription from your account before the current period ends.

• IconScout is not responsible for charges resulting from missed cancellations.
  
  

Other Refund Cases

Refunds may be issued in the following situations:

• You were incorrectly charged due to a technical issue.

• A fraudulent payment was made on your account.

Refunds will not be granted if your account is terminated due to a violation of our Terms of Service.

How to Request a Refund

To submit a refund request:

1. Click here to access the refund request form.

2. Provide all required details.

3. Attach the invoice related to your purchase.

4. • Date of the transaction

   • Transaction ID (if available)

   • Screenshot of the charge or payment

   • Last 4 digits of the card used

     If you are requesting a refund due to an unknown transaction, suspected fraud, or similar issues, please provide the following details to help us investigate further:

     Once we have this information, we’ll be able to look into it and assist you accordingly.

Our support team will review your request within 1 to 2 business days and respond as soon as possible.